FAQ’s
Q: What makes your clothing unique?
A: Our clothing is designed with a focus on quality, comfort, and style. We carefully select materials and pay attention to every detail to ensure our garments are both fashionable and durable.
Q: Do you offer sustainable or eco-friendly products?
A: Yes, we are committed to sustainability and offer a range of eco-friendly products made from sustainable materials and ethical manufacturing processes.
Product Information
Q: How do I find the right size?
A: Please refer to our size guide available on each product page to help you find the perfect fit. If you have any questions, feel free to contact our customer service team.
Q: What materials are your clothes made from?
A: We use a variety of high-quality materials, including organic cotton, linen, silk, and recycled fabrics.
Q: How should I care for my garments?
A: Care instructions are provided on the label of each garment and on the product page. Generally, we recommend dry cleaning or machine washing the clothing up to maximum of 40 degrees Celsius, and avoiding a dryer to maintain the quality and longevity of your clothing.
Ordering and Shipping
Q: How do I place an order?
A: Simply browse our website, select your desired items, choose the appropriate size and color, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, iDeal and other secure payment options.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many EU countries. Please check our shipping policy page for more details on the countries we ship to and the associated costs.
Q: How much does shipping cost?
A: Shipping costs vary based on your location and the shipping method chosen. Please refer to our shipping policy for detailed information.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location. Typically, orders within the Netherlands take 1-2 business days, while shipping to other EU countries takes 2-5 business days. International delivery times may vary.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a confirmation email with tracking information.
Returns and Exchanges
Q: What is your return policy?
A: You have 14 days from the date you receive your product to initiate a return. Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team at info@shekhinahattire.com for instructions. You will be responsible for return shipping costs.
Q: How long does it take to process a return?
A: Once we receive your returned item, we will inspect it and process your refund within 10 business days. The refund will be issued to your original payment method.
Customer Service
Q: How can I contact customer service?
A: You can contact our customer service team via email at info@shekhinahattire.com. We are available to assist you with any questions or concerns.
Q: What are your customer service hours?
A: We aim to reply back within a few hours to a days time.
Q: Do you offer gift cards?
A: No, this is something we are willing to do in the future.
Q: Can I change or cancel my order after it’s been placed?
A: If you need to change or cancel your order, please contact us. Once your order has been shipped there are no changes that could be made.